Ways to keep in touch with your customers on a regular basis
A relationship is not on a date and relationship selling is not on a contact between you and your customers. It also works at the other end of spectrum: a long-term relationship will be, without taking any kind of contact and a business relationship is calculated on the road, if a customer is ignored.
Remember that most of the turnover of your future, your current customers. Once you’ve made a sale, because your customers know how and trust you, they tend to buy you a second time, if you ignore the customers, you already have a relationship, it is like money Window.
Once a prospect, the will of your customers, they want to stay with you and we intend to continue to buy from you. Remember that people like to change.
How, given that these people already know, how and believe that you have had the experience of least resistance to these people in terms of turnover. It is the easiest and cheapest people to sell your products and services.
I’m sure you’ve heard it costs at least five times more for a sale from a perspective, as it does for a sale in progress from a client! So why not more small business owners who spend time with their customers feel secure special care and the relationship and the relationship between them?
Another marketing and business truism that you are not rich in permanent search of “new” customers - They will generate sales of unlimited repeat from a growing list of existing clients.
Through the use of time and resources to customers and prospects to promote the construction of a diamond mine in the past and present clients. Maintain relationships with existing customers and make sure you have a continued stream of Sales and get Lifetime value of the relationship.
The other great thing about your list of customers is that they have the power, bring boundless new opportunities for you. The more your customers are satisfied with your products and services, and even more importantly, made them feel, the more they talk about your company to his family, friends and collaborators.
Ways to ensure a good relationship with your customers:
There are many ideas and opportunities to come into contact with your clients on a regular basis. Those whom you choose depends on your personality (and that of your business), your resources and your desired results. What you decide to use the opportunities to develop a profitable and rewarding relationship with your current customers, do you think they are so consistent and often.
* A monthly newsletter on the list
* Please send your articles they felt they could be of interest
* Mail or e-mail anniversary, birthday cards and holiday
* Provides specific customers, such as discounts, add-ons or fares during periods of annual vacation
* Treatment of them for lunch
* Please send a handwritten note
* The offer of VIP programs
* You can contest, to create incentives
* Please send a small sign of the valuation (cinema tickets, magazine online gift certificate)
* And do not forget the attention of a call!
To make sure your customers profitable, you must maintain the care of the relationship and make sure that the benefits for your customers. All you need is to remind them of time, attention and information - exactly like you, during the previous phases of your relationship.
Please note that, and your list of customers is increasing your most precious and the key to generate repeat indefinitely.